Digital transformation projects will continue to disrupt the customer experience in 2019

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Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies...

Opinion – The future of the retail industry

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At present, the retail industry faces an uncertain future. Some of the biggest high street brands have started to close their doors to the...

A common misconception: only big businesses can truly implement digital transformation strategies

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It goes without saying that technology has revolutionised the way we live and work. We’ve moved from physical filing cabinets to SharePoint document management,...

Opinion: Positive outlook for traditional retailers that embrace new technology

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With 81% of UK consumers identifying the physical store as vital to the shopping experience, and 70% still enjoying the full encounter; traditional retail...

8 of the biggest misconceptions about retail in 2018

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Retail, like most industries, is changing. But the historic rate at which once-booming businesses are closing down distracts from the fact that although the...

The Interview – Juventus F.C.

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Juventus FC's head of brand, licensing and retail Silvio Vigato talks to The Retail Exchange host Ben Bland about managing retail challenges at one of the world’s...

Mall Overhaul

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Shopping malls are where you can find everything under one roof. They have been with us for decades, but are these – usually gigantic...

Retail’s Real Stars

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We ask our experts for their views on what the future holds for human interaction within the physical retail environment. As ever we’ll gauge...

High Street must embrace digital innovations

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For years the retail industry has been at the forefront of harnessing online analytics to refine the customer experience and generate purchase behaviour online. However,...

Amazon Go tech will bring a new era of personalised shopping, but it won’t...

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Analysts have predicted that Amazon Go could launch in the UK by the end of 2018, which would enable British shoppers to experience a...
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