Consumers want more tech in-store for greater personalisation
Consumers are disappointed in the current lack of in-store technology available and want a more personalised experience when visiting a physical store, a new...
A digital forecast for the homeware and home improvement sector
Although the growth of the sector may have slowed, the market is still attractive for players who are already part of the industry, or...
Will inflation see a surge in supermarket loyalty schemes in the UK?
As Brits continue to face an inflation crisis with the cost-of-living continuing to surge, are supermarket loyalty schemes enough to retain customers? Cheetah Digital’s...
Crack the returns process to keep customers happy this Christmas and beyond
Record numbers of goods were returned by customers after this year's Black Friday. In fact, the total number of returns for November 2021 in its...
Managing retail touchpoints for a positive customer experience in an omnichannel context
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant,...
How ‘Accidental Sustainability’ is Helping Consumers Make More Conscious Choices
The cost-of-living and wider economic situation continues to make climate change-tackling decisions ever more challenging; and for consumers, the challenge is to decide what...
The Intersection of Gen AI, Data Quality and Customer Success
In the retail landscape, the fervour surrounding generative AI has reached a crescendo. However, for many consumer brands, the divide between expectations and reality...
The Golden Quarter: Perfect promotions through intelligent merchandising
The 100-day countdown to Christmas – a period which also includes key dates such as Halloween, Black Friday and Cyber Monday in quick succession...
Which smart home products will Brits own in 2020?
Smart home products have drastically transformed the way in which people live. Essentially devices/appliances that can remotely be controlled over Wi-Fi by smartphones and...
More than a quarter of payments in 2020 were contactless as cash use plunged
More than one in every four payments last year were contactless as cash use plunged, according to figures from a trade association.
Coins and banknotes...
